Privacy Policy

Hop On City Tours LLC
Last Updated and Effective: October 20, 2025

This Privacy Policy (“Policy”) describes the privacy practices of Hop On City Tours LLC and its affiliates and partners (“Company,” “we,” “our,” or “us”) regarding data collected through our websites, social media pages, email communications, and related online and offline services (collectively, the “Services”).

“You,” “your,” or “user” refers to any individual who visits or uses our website, interacts with our social media pages, books a tour, or otherwise engages with our Services.

We may update this Policy periodically. Updates take effect upon posting to our website. Significant changes will be clearly communicated on our website or directly via email.

1. PERSONAL INFORMATION WE COLLECT

Information You Provide to Us

You may visit our website without providing personal information. However, when you voluntarily share data that personally identifies you (“Personal Information”)—such as your name, email address, phone number, billing details, or other contact information—we collect, use, and store it per this Policy and applicable laws.

Booking and Payment Information

When booking a tour or purchasing merchandise, payments are processed securely by our PCI-compliant payment partner, Square, Inc. We do not receive your full payment card information. Square’s Privacy Policy governs their data handling, available at https://squareup.com/us/en/legal/general/privacy.
We receive limited transaction details such as your name, email, and purchase information, which we store for order confirmation, support, and record-keeping.

Marketing Communications & Opt-Out

By providing your email, you consent to receive updates and promotional content from Hop On City Tours. You can unsubscribe anytime via the “Unsubscribe” link in any email or by contacting unsubscribe@hoponcitytours.com.
Unsubscribing from marketing messages does not affect essential service communications (e.g., tour confirmations, receipts).

Text Messaging

If you provide your mobile number, we may send tour updates, promotions, or service notifications by text. Standard carrier rates may apply. To stop receiving texts, reply “STOP” or email unsubscribe@hoponcitytours.com. Opting out of texts does not opt you out of transactional messages.

Employment or Partnership Inquiries

If you apply for a position or partnership, we collect information necessary to evaluate your qualifications or proposal. Data is used solely for these purposes.

Feedback

Any feedback, comments, or testimonials submitted to us may be used for promotional or operational purposes without personal attribution unless you explicitly consent otherwise.

2. INFORMATION AUTOMATICALLY COLLECTED

Cookies & Tracking Technologies

We use cookies, pixel tags, and similar tools (“Cookies”) to enhance your experience.
Cookies help us:

• Operate our website efficiently
• Remember preferences and past interactions
• Analyze traffic and improve content
• Support marketing and advertising initiatives

Collected data may include:

• IP address, browser type, device ID, and location
• Pages visited, time spent, and navigation paths
• Referral links and related browsing data

You can adjust cookie settings in your browser, though disabling them may limit site functionality.

Analytics & Advertising

We use Google Analytics to understand visitor behavior and improve services. Google may collect data via cookies per its Privacy Policy.
We also use Google Ads and social media advertising to deliver relevant offers. You may opt out of personalized advertising via:

• Google Ad Settings
• Network Advertising Initiative Opt-Out

We do not currently respond to browser “Do Not Track” signals.

3. HOW WE USE YOUR INFORMATION

We may use collected data to:

• Provide, manage, and improve our tours and services
• Confirm bookings, process payments, and send receipts
• Respond to inquiries and provide support
• Customize content and marketing offers
• Analyze trends and optimize operations
• Comply with legal obligations or respond to lawful requests
• Protect against fraud or misuse of our systems

4. DATA RETENTION

We retain Personal Information as long as necessary for operational, legal, or accounting purposes unless a longer period is required by law.

5. DATA SECURITY

We use commercially reasonable safeguards to protect Personal Information against unauthorized access, alteration, or disclosure.
However, no online system is entirely secure. Submitting information through our website or email is done at your own risk.

6. INFORMATION SHARING

We do not sell or rent Personal Information. We may share limited data only with:

• Employees and service providers (e.g., payment processors, marketing or IT vendors) who support our business operations.
• Professional advisors (e.g., accountants, legal counsel) for business purposes.
• Authorities when required by law or to protect rights, safety, or property.
• Successors in the event of a merger, acquisition, or sale of assets.

7. NON-PERSONAL DATA

We may collect and use aggregated or anonymized data for analytical or marketing purposes. Such data cannot be used to identify you.

8. THIRD-PARTY LINKS

Our website and social media may contain links to third-party websites or platforms (e.g., Facebook, Instagram).
We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

9. INTERNATIONAL USERS

Our website and data servers are located in the United States. If you access our site from outside the U.S., you consent to the transfer and processing of your information in the U.S., where data protection laws may differ.

10. CALIFORNIA PRIVACY RIGHTS

California residents may request information regarding how we share personal data with third parties for direct marketing purposes by emailing info@hoponcitytours.com with “California Privacy Request” in the subject line.

11. CHILDREN’S PRIVACY

Hop On City Tours does not knowingly collect data from individuals under 13 years of age. If you believe we may have inadvertently collected such information, please contact us to delete it.

12. CONTACT US

For questions, concerns, or privacy requests, contact:

Hop On City Tours LLC
Email: info@hoponcitytours.com
Phone: (407) 373-3495
Mail: Hop On City Tours LLC
8015 International Drive, Suite #271, Orlando, Florida 32819